Question:
Ipad won't go off a blank screen HELP?
Katie
2013-03-26 14:42:20 UTC
I pressed on an app on my ipad and it came up with a blank screen and it won't go off, my home button doesn't work and it doesn't turn off or sleep either!:( help
Seven answers:
anonymous
2013-03-26 19:06:38 UTC
- Sitting next to your computer, take your iPad (which should NOT be connected to your PC) and hold down the sleep button (on the top of the iPad) and the home button (front of the iPad) at the same time



- After about 10-15 seconds, the unit will power off (do not do anything when the "slide to power off" screen appears, just keep holding the buttons)



- When the iPad turns back on, you will see the silver Apple appear on the screen. Continue holding down the home button but release the sleep button and immediatly plug the iPad into your computer running iTunes



- You should see a symbol appear on the iPad with a picture of a USB cable with an arrow pointing to the iTunes logo. iTunes will then say that it detected an iPad in recovery mode.



- Let iTunes restore the device. It will download a fresh copy of firmware, install it, and verify the SW.

NOTE: This may take a while. iTunes needs to download about 500MB from the Apple server, then it will start the loader on the iPad, and load the OS.



- After iTunes said that is successfully restored your device, you may get an error message saying the iPad isn't recognized and you're still at the screen with the USB cable and iTunes logo on the iPad. Don't sweat it. Unplug the iPad from the computer. Power off the iPad by holding the sleep button until you see the "slide to power off" - go ahead and slide to power off. Once it is shut down, push the sleep button again until it powers on.



- the iPad will come back to the familiar USB cable/iTunes logo. When it does, just plug it back into your computer and iTunes will activate the iPad.



- if you had previously backed up your iPad, iTunes will tell you there is a backup and ask if you would like it restored. If you wish to do this, accept the prompt. This will also take some time. Note it will NOT put your apps, music, movies, TV shows, etc back on your iPad, just your settings and preferences.



- once the restore is complete, iTunes should recognize your iPad and you can pick your synching options (apps, music, movies, etc, etc) and have a blast! The only thing I noticed it doesn't retain is the page layouts for your apps, so either screen capture them before you begin, or write it down.
anonymous
2013-03-26 19:33:32 UTC
Hmmm well don't do what the long answer told you to unless youhave it backed up. You will loose everything.



The problem that you are facing is that the home button isn't working. Without a working home button you won't be able to perform the soft reset.



Here is what I would do.... let the device battery die down. Then plug it in and sometimes this will jump start the device.



If this doesn't work you are going to need to get the home button working because to do the soft reset you need a functional home button (front of iPad) and functional sleep/ wake/ power button (top of iPad)



In order to get the home button working if it isn't you need to bring it to a company like ours and have that home button replaced. The cost will probably be between 75 and 150. Or if you still have warranty on it and it isn't dented gouged, scratched or broken send it into Apple and let them take care of it.



I hope this is helpful and I hope that it comes back to life.
deborah
2014-08-26 18:11:19 UTC
Try covering it in plain, dry white rice for a few days in case it was exposed to moisture. Worked for me and my iPad seemed really dead for 2 weeks - but is now as good as new!
anonymous
2013-03-26 15:40:15 UTC
Try to press the power and home button simultaneously. It induces a forced shutdown.
?
2017-03-05 06:34:56 UTC
2
?
2017-02-10 19:06:19 UTC
1
Joel
2013-03-26 14:46:36 UTC
Try to restart your ipad


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
Loading...